Movy
Steps to request account deletion
- In the app (recommended): Open Movy → Settings → Account → delete / cancel your account.
- Or by email: Send a request to [email protected] with the subject “Movy Account Deletion Request”.
- In the email, include the email address registered to your Movy account and clearly state that you want your account and related data deleted.
- After identity verification, we delete your account and personal data as described below, and confirm by email. We typically respond within 30 days.
Data that is deleted
When your account deletion request is processed, we stop providing Movy services for that account and delete the following personal information, unless retention is required by law:
- Account information (name, email address, password / login credentials)
- Profile and body metrics used for activity analysis (e.g. height, weight, age, sex)
- Exercise / running history and related activity records
- Device and wellness-related data linked to your account (e.g. steps, distance, cadence, location used for activity mapping)
- Information received from connected third-party services, if stored with your account
- Payment tokens stored for convenience (e.g. last four digits of card and issuer contact info), if any
You can also clear individual workout history entries in the app under History before deleting the account.
Data that may be retained & retention period
Some information may be retained only where required by applicable laws and regulations, or temporarily in backups until the next backup cycle:
| Data type | Retention | Reason |
|---|---|---|
| Service access / connection logs | Up to 3 months | Where required under applicable communications / log retention laws |
| Records related to contracts, payments, or consumer disputes (if any) | Up to 3–5 years as required by applicable e-commerce / consumer laws | Legal obligation |
| Copies in backup systems | Until the backup is refreshed / rotated | Operational backup; removed when backups are updated |
Data that is not subject to a legal retention obligation is deleted with your account and is not kept for further use.
Contact
App: Movy
Developer: Beflex Inc.
Email: [email protected]
For full details on how we collect and process personal information, see our Privacy Policy.